Privacy Policy
Last updated: January 2026
Soundwave Consulting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soundwaveconsulting.net.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: When you fill out our contact form, we collect your name, email address, phone number (if provided), and any message you include.
- Usage Data: We may automatically collect information about your device and browsing actions, including your IP address, browser type, operating system, referring URLs, and pages visited.
- Cookies: We may use cookies and similar tracking technologies to enhance your experience on our website.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and communicate with you
- Improve our website and services
- Send marketing communications (only with your consent)
- Analyze usage trends and preferences
- Protect against fraudulent or unauthorized activity
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our website (e.g., hosting, analytics, email services)
- Legal Requirements: When required by law or to protect our rights
Third-Party Services
Our website may contain links to third-party websites or use third-party services (such as Google Analytics). These third parties have their own privacy policies, and we encourage you to review them.
Command Center & Data Sub-Processors
When you use the Soundwave Command Center, we process data on your behalf to provide our analytics services. This includes Account Information (names, emails, roles), Ticketing Data (imported from third-party sources), and Marketing & Advertising Data (campaign performance metrics and ad spend).
We use this collected information exclusively to provide, maintain, and improve the Command Center platform. This includes processing ticketing data to build predictive models, analyzing advertising attribution, and displaying real-time financial ledgers in your dashboard. As detailed in our Terms of Service, we also utilize anonymized and aggregated datasets to enhance our platform's machine learning capabilities and industry benchmarks.
To deliver our advanced analytics and hosting, we share limited necessary data with trusted third-party sub-processors. By using the Command Center Service, you acknowledge the involvement of:
- Google Cloud & Firebase: For secure database hosting, user authentication, and server infrastructure.
- Google Gemini: For AI-powered email analytics, meeting processing, and predictive data insights.
- Google Calendar: For syncing scheduling capabilities and VIP Concierge appointments.
- Ticketing Partners: APIs such as Eventbrite, Ticketmaster, and TicketSpice, which are subject to their own respective privacy policies.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to opt out of marketing communications
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Soundwave Consulting
Email: info@soundwaveconsulting.net
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.